After Santa Ana residents aired their complaints about a rocky waste management transition earlier this month, the city’s new contractor said service should smooth out soon.
“Republic Services is anticipating to be caught up and providing regular trash and recycling services in Santa Ana beginning Monday, July 18, 2022,” the city said in an email Wednesday.
Republic Services, the second largest provider of waste disposal in the United States after its predecessor Waste Management, began its contract with Santa Ana on July 1.
In its first week of operations, Republic Services failed in some areas to make collections until up to a week after they were scheduled, citing loose ends left by Waste Management and lack of staff as the causes of the delays. Waste Management denied Republic Services’ allegations, saying the new provider declined its help during the transition.
Santa Ana residents who hoped incidents like these would disappear once Republic Services took over, expressed their disappointment after the hand-off on the city’s Facebook page and at a recent neighborhood gathering.
The city pointed to a service number, 877-328-2074, for anyone still experiencing delays.
Republic Services also said it has brought in drivers from other divisions to compensate and avoid future issues.